Frequently Asked Question

Why can't I sign in? I know my password is correct!
Last Updated 2 years ago

The most common issue related to signing in is password expiry. LU account passwords expire every 6 months. This means that your password will not work anymore until it is reset.

If you believe your password may have expired, either click here to open the password reset FAQ, or click here to open a new ticket and select the Help Topic Account / Password Reset so that we may help you reset your password.

If you are sure your password has not expired, select the Help Topic Account / Can't Sign In so we may troubleshoot the issue.

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