Frequently Asked Question

You may reset your password using Microsoft's Self Service Password Reset feature.

Using the Password Reset feature requires you to have previously signed in to your Microsoft 365 account and set up at least 2 multi-factor authentication methods.

• If it's your first time signing in to 365 and you aren't sure how to do so, you can follow this guide.
• For help setting up MFA during your first-time sign in, click here.
• To add, remove, and edit your MFA devices and settings, click here.

The previous way of resetting your password that was integrated into the website is no longer available. That method required setting up security questions unique to the website. The new system is integrated into your Microsoft 365 account directly.