Frequently Asked Question

Does ITS support printers?
Last Updated 10 months ago

ITS is generally not the first point of contact for printer issues on campus:

  • If you're a student printing in Page Library and the printer appears to be out of paper or toner/ink, please check with the Circulation Desk next to the entrance on the second floor.
  • If the printer is a Xerox printer and it is out of paper or ink/toner, or there is something wrong with the printer, please call the Xerox technician Gale Ortman at 573-681-5394.
  • If you are a student and┬ábelieve you are out of print funds, please contact the Cashier's Office at 573-681-5085 or by visiting them on the second floor of Young Hall to add funds to your account.
  • If the printer is not a Xerox printer, it is most likely that ITS does not support it:
    • If the printer is managed by a third party vendor, call them to resolve the issue.
    • If a department purchased the printer without ITS involvement, it is up to that department to resolve the issue.
    • If you purchased the printer with your own personal funds, the printer is your responsibility. ITS does not assist with personal printers.

ITS does not provide printer paper or ink/toner.

If you still have an issue that you believe ITS will be able to assist you with, you may open a ticket with the "Printing / Troubleshooting" Help Topic.

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