Frequently Asked Question

How can I add other Multi-Factor Authentication (MFA) methods?
Last Updated 6 months ago

The tutorial below shows how to register for and use alternative MFA methods. A video tutorial is available here.

1. Go to mysignins.microsoft.com

2. Click 'Security Info' in the left column and then click the + button near 'Add method.'

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3. We are going to add two methods: Authenticator App and Phone

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4. Select 'Authenticator app' first and click 'Add.'

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5. Download the Microsoft Authenticator App and click next.

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6-A. The screen on your computer will update and will have a QR code to scan.

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6-B. Open the Authenticator app on your mobile device and press the + button.

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6-C. Select 'Work or school account.'

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6-D. Press 'Scan QR code.'

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6-E. Use the camera on your mobile device to scan the QR code.

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6-F. Note that your Lincoln Account is now added to the Authenticator app.

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6-G. Your computer screen will update automatically or your can press 'Next'.

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6-H. A notification will be sent to your mobile device.

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6-I. Press 'Approve' on your mobile device.

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7. Once you have pressed approve your computer will update and inform you that the notification was approved. Click 'Next.'

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8.  Click '+ add method.'

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9. Select 'Phone' and click 'Add.'

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10.  Enter a phone number.  You can choose to receive codes via text when logging in or to receive a phone call. Once you have entered your number and made your choice, press 'Next.'

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9. If you selected 'Text me a code' in the previous step, you will enter the code you received.  If you selected 'Call me', you will answer a call to verify your phone number. Once that is done, press 'Done.'

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10. You will now see that your phone and the 'Authenticator' app have been added.

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You can now login to your Lincoln account using these additional Multi-Factor Authentication methods.

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