Frequently Asked Question
Knowing what browser you are using is very important to help troubleshoot issues and figure out why certain webpages are not working. Some websites may also ask you to use a certain browser. You can figure out what browser you are using by looking at the icon you click/tap to open it.
|Browser icon||Browser name|
|Older Mozilla Firefox, pre-2019|
|Microsoft Edge (Chromium)|
|Microsoft Edge (Legacy)|
|Microsoft Internet Explorer|
|Older Apple Safari|
What if my icon isn't on the list?
There are a lot of web browsers out there, but we have covered the most common ones. Since people like the common ones so much, it's easy to find browsers that are built off of—or, are derivative of—the bigger browsers.
If you still aren't sure what browser you're using, the following table lists the names of some less common but still notable browsers and what browser they are built out of. If you are asked what browser you are using when submitting a ticket, just select the browser yours derives from if you see it on the list below. And if you still don't know what browser you're using, just select I don't know in the drop-down.
Google Chrome (Chromium)